1. Introduction
DocEngine ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at docengine.dev and related services.
2. Information We Collect
2.1 Account Information
When you create an account, we collect your name, email address, organization name, and password. If you sign up through a third-party provider (e.g., Google), we receive your basic profile information from that provider.
2.2 Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, documents created, and timestamps. This helps us improve the service and troubleshoot issues.
2.3 Document Content
We store the documents and requirements you create, upload, or generate using our AI features. This content is necessary to provide the core functionality of the platform.
2.4 Payment Information
Payment processing is handled by Stripe. We do not store your full credit card number. We receive and store only the last four digits, card brand, and billing address for record-keeping purposes.
3. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the DocEngine platform
- Process your transactions and manage your subscription
- Send you service-related communications and updates
- Improve and personalize your experience
- Analyze usage trends to enhance our features
- Detect, prevent, and address technical issues or abuse
- Comply with legal obligations
4. AI Processing
When you use our AI document generation features, your requirements and document content are sent to third-party AI providers (such as OpenAI, Anthropic, or Azure OpenAI) for processing. We do not use your content to train AI models. The AI providers process your data according to their respective data processing agreements with us.
5. Data Sharing
We do not sell your personal information. We may share your data with:
- Service providers: Third-party services that help us operate our platform (hosting, analytics, payment processing, AI providers)
- Your organization: Other members of your organization or workspace may see your profile and shared documents
- Legal requirements: When required by law, regulation, or legal process
6. Data Security
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, JWT-based authentication, role-based access control, and regular security audits. However, no method of transmission over the Internet is 100% secure.
7. Data Retention
We retain your account data and documents for as long as your account is active. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.
8. Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability — export your documents at any time
9. Cookies
We use essential cookies for authentication and session management. We may also use analytics cookies to understand how the platform is used. You can control cookie preferences through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of DocEngine after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@docengine.dev.